Globe Express - GLOBE QUALITY | A Service Performance Tracker

GLOBE QUALITY | A Service Performance Tracker

THANK YOU

We would like to say thank you for your past supports towards Globe Express. We're growing in a stable and healthy step under your arms. But we're quite ambitious so that we expect to provide better and more professional service to you. So, in the next few minutes, you will be honored as the contributor of NEXT BIG STEPS of Globe Express

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Your Name *

First

Last

Your Company *

Email *

1. What are the most important factors when you choose your supplier to handle your shipments? (multiple choices) *

A competitive rate card Reliable & good reputation Professional serivce Value-added service

2. When did you start working with Globe Express? By which means(i.e., recommendation from your business partners, our website, etc. )? What's the first impression that Globe Express gave you? Please give us a brief description: *

3. How do you think of the following sentence: our quotation is always clear, complete and timely? *

Strongly agree Somewhat agree Netural Somewhat disagree Strongly disagree

4. How do you think of our quotation, including air rate, ocean freight and local charge? *

Competitive Enough Not competitive A bit expensive Much more expensive than other competitors

5. Are you willing to pay more for better service? *

Yes No It depends on our budget

6. How do you think of our overall customer service? *

Very good Good Still needs to be improved

7. How do you think of the following sentence: Our customer service is very courteous and patient. *

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree

8. How do you think of the following sentence: the communication with our customer service team is smooth, pleasant and easy understand. *

Strongly agree Somewhat agree Netural Somewhat disagree Strongly disagree

9. Do you think our customer service team have any weakness? *

Not professional, unable to explain current issues Not patient enough Poor in spoken/written English Unable to reply the email in time None

10. When you come up with problem with your shipments, do we provide some solution for you in time? *

Yes. Always give me some good solutions in time. Yes. But only give me one not options No. Just give me solutions when I ask for No. Mostly I have to handle by myself

11. Are you satisfied with our current solutions? *

Very satisfied Just so so Somewhat unsatisfied Very unsatisfied

12. What's your biggest concern during the process of the shipments? (multiple choices) *

Vsl/Flight delay of depart Trans-shipment Total transit time Document B/L release

13. Have you received any complain from the cnee?What kind of complain do you usually received?Please write down (especially let us know the complain which the consignee received from the shipper). *

14. What's the worst point of Globe Express service do you think?(multiple choices) *

Unable to deal the complaint from SHPR or CNEE in the shortest time Unable to reply the email timely Unable to ensure the space of shipment, especially for the urgent shipmentt Unable to inform us the issues of the shipment in time I'm quite happy with the current service

15. Generally speaking, what's your strongest impression of Globe Express? (multiple choices) *

Reliable and honest Offer the competitive rate Handle the business timely and smoothly Well organized

16. Besides our day-to-day communications with you, do you have any other special requirements? i.e., the vsl arrival notice, etc. *

17. Any other tips for our customer service team in order to provide better service? *

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How do think of Globe Quality? *

Impresive Not good enough Troblesome Other

If Other please specify: *

Have you ever seen some similar customer service feedback forms from other competitors? *

YES NO

Do you like the service feedback form in this format(website)? *

YES NO

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